Support Centre

Find answers to common questions, access documentation, and get help with our payment platform.

Frequently asked questions

What is PayBitt?

PayBitt is a digital payment and cross-border settlement platform. We partner with licensed banks and payment service providers to offer payment and transfer services for businesses and individuals. We develop and operate software and mobile applications for payments, wallets, remittance and financial services.

How does the payment facilitator model work?

PayBitt does not hold or control customer fiat. We integrate with licensed banks and PSPs who act as payment facilitators. All fund movement—payment and transfer—is handled by our licensed partners. We provide the platform, API, and integration layer.

What payment methods do you support?

We support mobile money, bank transfer, and other payment channels through our bank and PSP partners. The specific methods available depend on your region and our partner institutions.

How do I become a partner or integrate your payment API?

If you're a bank or payment service provider interested in partnering with us, or a business looking to integrate our payment API, please contact us at partnerships@paybitt.com. We'll arrange a call to discuss your needs and our API options.

Is PayBitt regulated?

PayBitt Technologies Limited is a registered company. We work exclusively with licensed banks and payment service providers for all fiat movement. We maintain KYC and AML compliance in support of our services.

What is your KYC process?

We maintain identity verification and AML compliance for our payment services. See our KYC page for details on required documents and the verification process.

How can I get support?

For technical support or account issues, email us at support@paybitt.com or use our contact form. We aim to respond within 24–48 business hours.

Still need help?

Our team is here to assist. Reach out and we'll get back to you as soon as possible.

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